+ WHAT PAYMENTS DO YOU ACCEPT?
We accept all credit cards and cash payments for services. Unfortunately we are unable to add tip to a card, so please bring cash for tips. Should you forget, no worries. We have an ATM inside the salon for your convenience.
+ HOW SHOULD I PREPARE FOR MY FIRST APPOINTMENT?
We’re excited to welcome you to our salon! We ask that all new clients contact us by phone – 703-750-1234 – to discuss your needs and desired style. This will allow us to set aside the right amount of time for the look you have in mind.
If you’re interested in color, we’ll send you a hair form to gather more information about your current style and color goals.
+ HOW LONG CAN I EXPECT MY APPOINTMENT TO TAKE?
For our most popular services you can expect to spend the following amount of time in the salon:
Haircut: 45 minutes
Root touch-up: 1.5 hours
Balayage: 3+ hours
Vivid (rainbow/purple): 3+ hours
Dark to silver/metallic: 4 hours
+ WHAT’S YOUR CANCELLATION POLICY?
We ask that customers cancel their appointment no later than 24 hours prior to their scheduled time.
If you are more than 15 minutes late, we may be unable to perform your service in entirety or have to reschedule your appointment in full.
+ IS THERE A PRICE DIFFERENCE FOR SHORT VS. LONG HAIRCUTS?
No. We allot the same amount of time for your style, regardless of the length. We do this to ensure we can provide each customer with the same high level of care and detail.
+ ARE YOUR PRODUCTS ALL-NATURAL?
The majority of our products are alcohol-free and paraben-free. Our entire product line is color safe and cruelty-free. The products are salon-grade as well, which will help stretch the life of your color and style.
+WHERE ARE YOUR PRODUCTS MADE?
Hayadi’s founder and owner, Zaid, works closely with a California-based manufacturer to develop the highest quality hair care products available to consumers. They’re formulated and distributed in the USA.
+ WHAT’S YOUR RETURN POLICY?
If you’re not 100% satisfied with your purchase, we’re happy to accept a return within 30 days for a refund. Please send your product back to us in the original packaging for a merchandise refund.
Please note all returned products will be assessed a 20% restocking fee. The remainder will be applied to your original method of payment within 7 days. It may take up to 10 days after your credit is applied for it to post to your account.
PLEASE RETURN ITEMS TO:
4530 John Marr Dr.
Annandale, Va 22003
Once you have mailed back your product(s), please email email@example.com with the following information: order number, purchase date, and name of the returned item.
+ DO YOU SHIP OUTSIDE OF THE U.S.?
We currently only offering shipping within the United States.
+ WHAT IF I RECEIVE A DAMAGED PRODUCT?
If you receive a damaged product, we will replace your item free of charge. Simply contact firstname.lastname@example.org with your request for replacement, explanation of the damage, and a photo of the damaged product within 48 hours of receiving the damaged product.
+ CAN I CANCEL AN ONLINE ORDER?
You may cancel your order within 2 hours of placing it by submitting a request to email@example.com. If the order is being processed for shipping by the time your request has been received and you would no longer like it, you are welcome to follow our return policy, as outlined above.